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Terms and Conditions
Media Provisions is the on-line store for Verity Systems Ltd, providers of quality media products at highly competitive prices. If you have any issues, please contact us using the details found below.
Verity House,
2 Eastern Road
Aldershot,
Hants.
GU12 4TD
t: 01252 317000
e: sales [at] mediaprovisions [dot] co [dot] uk
VAT 572569409
Please read these conditions carefully before using this website. By using the Media Provisions website, you signify your agreement to be bound by these conditions. In addition, when you use any current or future Media Provisions service, you will also be subject to the guidelines and conditions applicable to that service.
You're Account with Media Provisions website
If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering.
Media Provisions reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
Access to Media Provisions Online
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
Licence for website access
Media Provisions grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Media Provisions. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Media Provisions and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilising Media Provisions or its affiliates' names or trademarks without the express written consent of Media Provisions. Any unauthorised use terminates the permission or license granted by Media Provisions.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of www.mediaprovisions.co.uk as long as the link does not portray Media Provisions its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Media Provisions logo or other proprietary graphic or trademark as part of the link without our express written consent.
Your conduct
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
You understand that you, and not Media Provisions, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.
You must not use the website for any of the following:
for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"
to cause annoyance, inconvenience or needless anxiety
Electronic communications
When you visit www.mediaprovisions.co.uk or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Losses
Media Provisions will be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the website, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed. Media Provisions does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty or caused by our gross negligence or wilful misconduct.
Condition of Liability
This site is provided on an "as is" and "as available" basis. Media Provisions is not liable for any errors or inaccuracies and is not responsible for any losses however caused.
Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our website, policies, and these Terms and Conditions of Sale at any time. You will be subject to the policies and Conditions of Terms and Conditions of Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
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Pricing and Payment
In order to purchase a Media Provisions product, please browse the website and click the 'add' button next to any items you wish to purchase. When you have finished shopping, simply click the 'View Cart' link then 'Checkout' on order to complete your transaction.
Media Provisions accept all major credit/debit card payments.
We currently use Secure Hosting to handle on-line payments so you can be assured your card details are 100% guaranteed safe.
You may also choose to pay by PayPal (a PayPal account is not required).
When we receive an order to purchase a product from Media Provisions, we will send an e-mail confirming receipt of the order. An order represents an offer to us to purchase a product which is accepted by us but does not form a contract between us until we send an email to you that we've dispatched that product to you. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that any changes are acceptable.
All prices are shown in UK pound sterling and will be billed in UK pound sterling. The prices quoted are Ex Works and are exclusive of UK VAT at the appropriate rate, Media Provisions will accept order for products shipped within the European Union, payment will only be received in Sterling at the relevant conversion rate
Media Provisions reserve the right to change prices and specifications on this website without notice. If the correct price is higher than our stated price we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.
BUSINESS SALES/WEEE DIRECTIVE
Verity Systems is a business to business supplier. Product Price Lists and other product brochures produced by Verity Systems are intended for use by business customers and not consumers. By ordering, the Purchaser confirms that he, she or it wishes to obtain the Supplies for the purposes of his, her or its business and not as a consumer.
The Purchaser (not being a Consumer) agrees that where the Goods (being electrical equipment) became a waste in accordance with Directive 2002/96/EC (including any amendments and re-enactments thereof) and all applicable Member State implementing regulations and laws (together known as the "WEEE Directive"), they will bear the responsibility for ensuring, and financing all costs of collection, treatment, recovery and environmentally sound disposal of the Goods in accordance with the WEEE Directive. In addition the Purchaser (not being a Consumer) also agrees to bear responsibility for compliance with such requirements and financing all such costs in respect of any Goods (being electrical equipment) which are being replaced by Goods as a new equivalent product or as a new product fulfilling the same function. Additionally the Purchaser agrees to indemnify and hold harmless Verity Systems and any other person who is the producer of the Goods within the meaning of the WEEE Directive from all such costs referred to in this clause.
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Delivery
Deliveries
UK, offshore UK and Northern Ireland only
Your order will be processed upon receipt during regular working hours. Providing all items are in stock, delivery to Mainland UK will be between 1-3 working days. Should an item be out of stock you will be notified and an estimated delivery date will be given.
Cost of Shipping
The cost of shipping depends on the weight of your total order and the location you wish to ship to. Please select your required items and add them to the cart and choose a delivery method in order to calculate the correct delivery charges.
NOTE: VAT at the current UK rate is added to all UK shipping costs
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Delivery Schedule
Media Provisions use Royal Mail and recognised couriers for delivery. Tracking of an order can be done by contacting us. Media Provisions shall use reasonable endeavours to despatch goods by the date agreed, but does not accept liability for failure to deliver within the stated time where this is caused by circumstances beyond our reasonable control, such as delays caused by delivery companies or manufacturer lead times. If a delay is likely, we shall contact the customer and advise of the delay.
Delivery is deemed to take place when the goods are delivered to the Customer's nominated address, whereupon the risks of loss, breakage and all damage and all other risks shall pass to the Customer. Title in the goods does not pass to the Customer until payment is received in full by Media Provisions.
If the Customer cannot accept delivery, Media Provisions may at its option:
1) store and insure the goods at the Customer's expense and risk or
2) sell the goods at the best price reasonably obtainable and (after deducting reasonable storage insurance and selling costs) pay to the Customer any excess over the sale price or charge the Customer for any shortfall or
3) re-arrange delivery provided that Media Provisions may charge the Customer for the additional delivery costs incurred.
4) The Customer may request a Proof of Delivery, provided that this request is made in writing within 3 months of the date of delivery and Media Provisions shall use reasonable endeavours to provide such proof. Thereafter, delivery shall be deemed to have been successfully completed. Upon delivery of the goods, the Customer will be asked to sign a Proof of Delivery to acknowledge safe receipt. It is the responsibility of the Customer to ensure that the number of packages delivered corresponds with the number stated on the delivery note. Where a discrepancy occurs or where there is evident damage to the packaging, this should be noted on the Proof of Delivery. Media Provisions shall not be liable for discrepancies or damage evident on delivery where the Customer accepts delivery and signs the Proof of Delivery without amendment.
By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website at:
http://www.dti.gov.uk/ccp/topics1/guide/homeshop.htm#cooling
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Back Orders
In the event of an order not being in stock Media Provisions will contact you with an estimated lead time.
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Tax Charges
As Media Provisions accepts UK delivery orders only, VAT will be charged at the current UK rate on all orders and delivery charges.
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Credit Card Security
By utilising a 3rd party Payment Service Provider (Secure Hosting and PayPal), Media Provisions (Verity Systems Ltd) assure you of complete security in your purchase.
Media Provisions (Verity Systems Ltd) do not hold or have access to your credit card details for online purchases.
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Guarantee
a) Verity Systems warrants that the goods will be of good quality and that Verity Systems has title to sell the same. Verity Systems' warranty of workmanship (if provided) shall be effective from the date on which the goods were accepted in accordance with Clause 8 and limited to 12 months from despatch or such period as may be notified ("the warranty period"). During the warranty period Verity Systems will replace, free of charge, any part or parts of the goods which fail to function as a result of faults caused during their manufacture providing always that such faulty goods are returned carriage paid to Verity Systems' premises. (See exceptions 12.c) and 12.d) below) The goods when repaired by Verity Systems will then be returned carriage paid to the Purchaser. Verity Systems shall not be liable under this warranty:
i) where the defect results from the goods being subjected to abnormal usage or where the defect is due to the act, neglect or default of anyone other than Verity Systems
ii) for the replacement or repair of the goods or part or parts thereof where such replacement, or repair becomes impossible as a result of force majeure or any other circumstances beyond Verity Systems' control
iii) where the goods or any components or parts thereof are the subject of a separate guarantee given by a third party.
b) The Purchaser acknowledges that if he has not notified to Verity Systems any particular purpose for which the goods are required all express or implied warranties or conditions statutory or otherwise as to quality of or fitness for any particular purpose of the goods are hereby expressly excluded and Verity Systems shall not (except as set out above) be under any liability whatsoever in respect of defects in goods delivered or for any injury, damage or loss resulting from such defects from any cause whatsoever.
c) Verity Systems makes the following exclusions to the above warranty terms:
i) Any CD/DVD/BD drives or hard disk drives fitted to any new equipment will not be covered for any period longer than 12
months from the initial date of sale, even if extended warranties are in place.
ii) Print heads carry a limited warranty of 90 days or 20,000 prints whichever occurs sooner.
iii) Consumable items which are reasonably expected to be used up under normal usage such as ink cartridges and
blank media are not covered by warranty.
d) Software is licensed "as is". Verity Systems gives no warranty with respect to its quality or performance. Verity Systems cannot guarantee you uninterrupted service or the correction of any errors.
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Reaching Us
Please contact us using the details below:
Verity Systems Ltd.
t: 01252 317000
e: sales [at] mediaprovisions [dot] co [dot] uk
VAT 572569409
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Privacy Policy
Your Conduct
Media Provisions do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
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Returns Policy
If you take delivery of a Media Provisions (Verity Systems Ltd) package and the contents have been damaged in transit, you can return the item(s) to us within 30 days of receipt for exchange.
Please contact us immediately by email on: sales@veritysystems.com. If you do not contact us within 48 hours from date of receipt we will assume your goods have been delivered in perfect condition.
Our couriers will usually hold your package for up to 5 days, if the package has not been successfully delivered within the time given, the order will be returned back to us and classed as a failed delivery. If your order has been classed as a failed delivery, we can either re-send the order (at your cost) or a refund will be issued for the order and the items restocked (a 15% handling fee will apply).
Under no circumstances shall Verity Systems Ltd be liable to compensate the Purchaser in damages or otherwise for non-delivery or late delivery of the Products or for any loss consequential or otherwise arising from non-delivery or late delivery.
Inspection and Acceptance of Deliveries
You should inspect the products as soon as you receive them for defects or damage, if you find any defects or damages you must inform us by email at sales@veritysystems.com within 3 working days of delivery.
YOU MUST REFUSE PARCELS DELIVERED IN A DAMAGED CONDITION.
Returns Policy
All Returns must have an issued RMA number, accompanied by returns form (with all requested information clearly visible). You must contact us by email first before returning any goods purchased from us. We will then inform you of the easiest way of returning your goods. All Returns must have an issued RMA number, accompanied by returns form (with all requested information clearly visible).
Please ensure that you clearly label all goods for return with your Name, Account Number, RMA number and order number and send to:
Items returned within the seven-day cooling off period
By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you as follows:
where you are returning an item that was part of a larger order, we'll refund the per-item charge for delivery that you incurred where you are returning an entire order, we'll refund applicable per-item delivery charges and the per-delivery charge that you incurred we will refund only standard (Airmail) postage charges for items delivered outside the UK where we collect an item from you, we reserve the right to recover the costs of collection from you.
We hope that you have an enjoyable experience shopping at this website. In the unlikely event of a complaint relating to the supply of goods by Media Provisions our procedure will deal with complaints fairly, confidentially and effectively. If you have a complaint then please contact us in writing, stating the product involved, the nature of your complaint, the date of purchase or the date of supply of service and giving us your appropriate contact details. We will acknowledge your complaint within 5 working days and we will tell you of when we expect to resolve the matter, keeping you informed until it is concluded.
Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
Governing law and jurisdiction
This Agreement shall be governed by and construed in all respects in accordance with English law, and the parties hereto submit to the non-exclusive jurisdiction of the English courts.
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www.VeritySystems-store.com